Job Description

The Opportunity

We need an Account Manager who brings the discipline of a seasoned project manager, the clarity of a great communicator, and genuine curiosity about how things work. You will be the primary point of contact for a select client portfolio, guiding strategy, creative, and development teams to deliver with excellence in a no-ego, collaborative environment.

What You'll Do

Client Relationships

• Own a portfolio of client accounts and serve as the trusted day-to-day contact
• Lead discovery, communicate status and risks clearly, and proactively identify growth opportunities

Project Management

• Drive projects from kickoff through delivery, managing timelines, budgets, and stakeholder expectations
• Coordinate design, development, and strategy teams using agile frameworks and sprint-based workflows
• Facilitate planning, standups, and retros; maintain clean documentation throughout

Cross-Functional Collaboration

• Translate client needs into clear briefs for technical teams and participate in solution design
• Partner with leadership to improve processes and help scale the account management practice

What You'll Bring

• 5+ years in account management or client services, with strong project management experience
• Comfortable in agile/sprint environments and experienced working alongside software development teams
• Exceptional communicator, written and verbal, with a talent for client-facing presentations
• Preferred: background in digital marketing, CX technology, or SaaS; familiarity with Jira, Asana, or similar tools

Who You Are

At c308, character matters as much as credentials. Our core values are not aspirational; they are how we operate. The right person for this role will see themselves here:

• Always Growing: Curious and always learning. You ask why before how, and you stay ahead by never stopping.
• No Secrets, Just Results: Transparent and accountable. You communicate clearly, own your outcomes, and skip the jargon.
• No Egos, Just Execution: Collaborative, not territorial. Titles do not drive decisions here. The best idea wins.
• Organized and dependable. Your follow-ups happen. People can count on you.
• Exceeding Expectations: Committed to excellence. You aim to raise the bar, not just meet it, for clients and teammates.
• Protecting Trust: Trustworthy with sensitive data. You understand that security and compliance are foundational, not optional.

Why c308

• 22 years of expertise with the energy and ambition of a startup
• Varied, meaningful work across industries; no two engagements are the same
• Your ideas will actually influence how we grow and serve clients
• Hybrid work in Boise, competitive compensation, and real investment in your development

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