Agent, Advanced IT End User Supp - Geek Squad City Job at Best Buy, Brooks, KY

Tkl3ekFjMzVOc2RtYi9Bci9XK0ZZUHcrRHc9PQ==
  • Best Buy
  • Brooks, KY

Job Description

Job Description

The GSC-IT Advanced End-User Support Agent supports the day to day deployment of Best Buy end user corporate managed assets for Corporate and Field users. Agents will be required to multitask during troubleshooting, imaging, configuring and deploy end user assets that are used remotely and at Geek Squad City (GSC). Agents will also handle break/fix functionality for hardware repairs on laptop and desktop systems while maintaining warranty certification. Be part of a team that puts people before all else and accounts for what comes next.

Key responsibilities:
  • Managed Asset Support
    • PC/Mac Imaging/Reimaging
    • Software and hardware install on company asset device
    • Device troubleshooting support using ticketing system
    • Partners with cross-functional teams for resources and solutions: Office Support and Level 3 Support
    • Deploys refreshed company assets to end users
    • Engages end-user to provide appropriate service solutions, while adhering to SOP
    • Maintains and tracks inventory of all corporate managed assets and assist warehouse agent as necessary
    • Deploys and integrates end user accounts to company VPN devices
    • Manages knowledge bases used internally by the GSC-IT & End User Support teams as well as employee facing KB's.
  • Ticket Routing and reporting
    • Monitors ticket queues and turn time
    • Routes tickets to other groups in the IT organization as appropriate
  • Hardware Break/Fix
    • Acquires and maintains certifications needed for warranty repairs
    • Physical repair of desktop and laptop devices, both under and outside of warranty
    • Maintains an inventory of repair parts for current devices
    • Orders warranty parts through external vendor sites
    • Updates external warranty portals with appropriate data in a timely manner
Basic Qualifications:
  • 2 years of experience diagnosing and repairing computers or consumer electronics
  • 1 year of experience customer service experience using phone skills
Preferred Qualifications:
  • 2 years of experience in customer service
  • Apple repair certification
  • HP repair certification
  • CompTIA A+ Certification

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Benefits

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.

Job Tags

Work at office, Remote work

Similar Jobs

Faithbridge

Life Coach Supervisor Job at Faithbridge

 ...Description JOB TITLE : Life Coach Supervisor DIVISION: FBFC Georgia REPORTS TO : Director of Youth Opportunities DEPARTMENT...  ...(LCEG) are being delivered throughout the year to include financial literacy training, career assessments, job/apartment finding... 

Habitatcaz

Special Events Director Job at Habitatcaz

Special Events Director# Special Events DirectorHabitat for Humanity Central Arizona Corporate Office - Phoenix, AZ 85051## OverviewSalary Range$65,000.00 - $75,000.00 Salary/yearPosition TypeFull TimeEducation LevelNot SpecifiedTravel PercentageUp to 25%CategoryBusiness... 

Grand Forks County

Correctional Officer I Job at Grand Forks County

 ...The Grand Forks County Sheriff's Office is seeking motivated, professional individuals to join our team as a Correctional Officer at the Grand Forks County Correctional Center. This is an excellent opportunity to build a rewarding career in public safety while making... 

Ford Motor Company

Core System Architecture integration Engineer Job at Ford Motor Company

 ...Architecture, system, and subsystem changes are managed within a controlled change management environment such as JIRA, enabling traceability...  ...suppliers and ECU owners. ~ Bachelors degree in Electrical Engineering, Mechatronics, Computer Science, Computer Engineering, or... 

Woodlands Primary Healthcare

Medical Assistant CCMRPM Remote Bilingual Job at Woodlands Primary Healthcare

 ...care practice seeking a detail-oriented, self-motivated Medical Assistant to support our Chronic Care Management (CCM) and...  ...thrives in a patient-centered environment and is comfortable working independently from home. About the Role You will serve as a key touchpoint...