Job Description

Starting Pay at $17-19/hour. Full-Time Hours - Friday, Saturday, Sunday, and Monday.

Join the Slumberland Team! As a family-owned company, we've always recognized the importance of putting people first, in everything we do. At Slumberland, you'll find fulfillment at work, surrounded by people who care about you, and encourage you to be your best.

Customer Care Representative Job Highlights

• Up to 3 weeks of paid time off in your first year, plus 24 hours of PTO given on first day
• Full Benefits Package: Medical, Dental, Vision, and more
• 401K Retirement and Profit Sharing
• Tuition Reimbursement and Career Development
• DailyPay Available
• Free Access to Dojo and Two Fitness Centers
• Generous Merchandise Discount

Customer Care Representative Job Duties

The Customer Care Representative enthusiastically facilitates the process of sales, check out, payment, product fulfillment, delivery, and ensures a positive Slumberland experience for our customers.

• Passionate about customer experience with the ability to cultivate loyalty and satisfaction through exceptional customer service and support
• Process web orders; communicate to stores and customers via email and phone on order completion or issues
• Manage incoming chat sessions for the entire organization via chatting personally with the customer or connecting them to a store employee
• Self-motivated to solve problems and find the best possible solutions to balance customer expectations and company interests
• Become a subject matter expert on the products and services offered, practicing selling strategies, and achieve performance objectives set by the leadership team

Customer Care Representative Job Requirements

• High school diploma and a minimum of one-year administrative or customer service experience
• General working knowledge of Microsoft Office and Outlook with proven success in office communication techniques
• Retail software and ECommerce experience preferred
• Ability to prioritize tasks and demonstrate high level functioning under pressure
• Ability to use hands for typing for up to 10 hours per day
• Available to work a flexible schedule, including weekends, evenings and holidays

Job Tags

Full time, Work at office, Flexible hours, Afternoon shift

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