Job Description

Pediatric Dentistry & Orthodontics in New Britain, CT is seeking an experienced Office Manager to oversee the daily operations of our patient-focused orthodontic practice. You’ll be joining an experienced team in a well-established practice with strong systems and operational support already in place.This role plays a key leadership position within the practice and works closely with the Orthodontist, clinical team, and leadership to support schedule efficiency, treatment starts, patient experience, and overall practice performance.ResponsibilitiesOversee day-to-day operations of the orthodontic office to ensure an organized, efficient, and patient-centered environmentLead and support front office, treatment coordination, and administrative team members while fostering a positive, collaborative, and high-performing team cultureManage and optimize the orthodontic schedule to support efficient patient flow, maximize provider productivity, and create a seamless patient experience across consultations, adjustment appointments, emergencies, and retention visitsSupport new patient consultation flow and treatment start goals by partnering closely with the Treatment Coordinator and Orthodontist to ensure a best-in-class patient experienceOversee insurance verification, billing processes, and patient financial communication to ensure accuracy, transparency, and a positive patient experienceRun and review key practice reports to monitor scheduling efficiency, production, collections, treatment starts, case acceptance, and overall office performanceReview and confirm employee timecards, hours worked, and PTO to ensure accurate payroll submissionCoach and support team performance, helping maintain accountability, consistency, and exceptional customer service standards throughout the officeCollaborate closely with the Orthodontist and leadership team to support office goals, patient satisfaction, and overall practice growthParticipate in weekly and monthly meetings to review KPIs, discuss operational opportunities, and stay aligned on practice goalsThis is an opportunity to step into a leadership role within a well-run, team-oriented orthodontic practice where your impact will directly contribute to both the patient experience and overall success of the office.Full-time BenefitsWe recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including:Health insurance starting on your first day of employmentVision insurancePaid vacation timePaid holidaysPaid sick timeDental and orthodontic benefits401(k) retirement plan with employer contributionConsistent, set schedule#simplyorthoPrior management experience is requiredHands-on experience with orthodontic/dental insurance processes, billing, and patient financial coordination is preferredProven ability to lead and support front office and administrative teams in a fast-paced environmentExperience managing HR-related matters within the office, including timecards, PTO tracking, and team accountabilityStrong organizational, communication, and problem-solving skillsExperience managing provider schedules and supporting efficient patient flow in a high-volume practice setting is preferredAbility to review and interpret practice performance reports, including production, collections, treatment starts, scheduling efficiency, and case acceptance metricsExperience with orthodontic/dental practice management software preferred #J-18808-Ljbffr

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