• Accomplish company goals by owning assigned tasks and exploring opportunities to add value to the position. • Strictly adhere to all restaurant financial plans and budgets. • Review private event sales trends, profit goals and spending with the financial team - and create solutions for increased revenue and reduced spending. • Be responsible for all day-to-day events operations within the restaurants. • Generate new leads for corporate and social private events. • Oversee the execution of events, collaborating with both front and back-of-house leaders. • Continue to develop and maintain all events systems, focusing on finding efficiencies. • Provide leadership in guest engagement, satisfaction, and retention. • Oversee purchasing, inventory, supplies and beverage cost of goods management for events. • Communicate with clients regarding all proposals, bids, marketing collateral and contracts. • Provide walk-throughs and on-site inspections for clients. • Ensure guest concerns are handled pre and post event. • Coordinate directly with outside vendors (rentals, linens, AV, floral, etc.). • Comply with corporate and restaurant-specific standard operating procedures (SOPs) - and ensure that the event team is following these guidelines. • Build and develop strong event teams, prior to opening and while operating. • Recruit exceptional staff members and ensure they're properly trained to execute their job duties above expectations, making sure they understand the company culture. • Lead and actively participate in weekly BEO meetings. • Work with the Executive Chef and chef team to guarantee food quality and 100% customer satisfaction for private events. • Maintain a safe, secure, and healthy work environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems. • Maintain a friendly, caring, and professional demeanor at all times in a fast-paced environment. • Respond quickly to guest requests in a friendly and professional manner. Consistently following up to ensure guest satisfaction that meets and exceeds our hospitality standards. • Responsible for adjusting the environment, music, lighting, and temperature in the private event spaces as needed to maintain the appropriate atmosphere. • Keep up to date on the industry competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles. • Cultivate relationships with local businesses, key community members, local governing bodies and other target constituencies to establish the restaurant in the market. • Focus on hospitality goals and continue to drive generosity within the operation.
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