Job Description
GENERAL SUMMARY:
Services customers by evaluating, installing and servicing products and equipment.
CORE FUNCTIONS:
Provides installation, service, repair and instruction of use for mobility products
and equipment
Preforms service calls and deliveries based on work orders
Installation of elevators, ramps, vertical platform lifts, patient lifts, auto lifts, and
other related products
Contacts customers through the phone and in person to provide technical service
support
Thoroughly trains customers how to use the product(s) in a safe manner
Evaluates the customers environment for effective means for installation of
mobility products
Maintains warehouse inventory in an organized and efficient manner
Expedites the resolution of customer problems and complaints
Coordinates daily work efforts with all aspects of the organization
Identifies and adheres to safe workplace practices and observance of OSHA and
fire regulations
Transport products in a company vehicle in a safe and courteous manner, adhering to all traffic laws.
Utilizes our proprietary operating system to record customer interactions, upload
pictures and other related paperwork, set and review scheduled appointments
Safely load equipment in an orderly and secure manner in accordance with
policies
QUALIFICATIONS: Elevator Mechanic license type 1 or 2 Skilled with power/hand tools w/ an understanding of basic carpentry
Demonstrated aptitude for problem‐solving; ability to determine solutions for
customers (consultative sales approach)
Results‐orientated and able to work both independently and within a
team environment
Must possess excellent verbal and written communication skills
Proficiency in using Microsoft Office Suite applications
Have a valid driver’s license and clean driving record
Ability to lift up to 100 lbs.
Ability to work in all weather conditions
Willingness to work extended hours and weekends
Mechanical and technical ability with electronics and installation and servicing of products
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