Job Description

Health Information Systems Manager

Helping our community's most vulnerable with solutions that permanently improve lives

Job Summary:

The Health Information Systems Manager is responsible for designing, implementing, and maintaining support systems that enable data-driven decision-making across the off-the-shelf applications. This role involves analyzing business requirements, developing reporting solutions, and ensuring the accuracy and integrity of data used for strategic and operational decisions. In addition, this position oversees system administration tasks, including user access management, performance monitoring, and troubleshooting, while ensuring compliance with security policies and regulatory standards. The position has a critical role in safeguarding sensitive data, enforcing security protocols, and supporting audits to maintain system integrity and compliance.

Essential Duties:

• Serve as the functional owner of the Credible EHR and other systems as needed to support organizational functionality.
• Configure, maintain, and optimize system functionality to support programmatic workflows.
• Manage system security, user access, roles, data retention, and permissions in accordance with privacy and compliance requirements.
• Coordinate system upgrades, patches, testing, and go-live activities.
• Determine data and reporting compliance objectives including rules, standards and regulations that apply, including, but not limited to: Health Insurance Portability and Accountability Act (HIPAA), Health Information Technology for Economic and Clinical Health (HITECH), internal policies, and accreditation standards.
• Acts as the central liaison between the agency and all parties involved with the software, ensuring effective communication and issue resolution.
• Ability to pass multiple Credible EHR system certification classes including system administration and business intelligence (BI) reporting.

• Design and maintain clinical documentation and system configuration to ensure alignment with quality standards and reporting requirements.
• Utilize available system functionality to ensure efficiency and accuracy in data and workflows including forms building, data exporting, Structured Query Language (SQL) writing, general report building, dashboard functionality and Application Programming Interface (API) data design and implementation. Utilize business intelligence (BI) functions within the reporting system and contributes to PowerBI functionality as needed.
• Create custom queries and reports based upon stakeholder input and/or request. Offer built-in reporting tools that allow end users to generate and customize standard reports based on stakeholder input and/or request, when possible, while also providing advanced functionality to build and modify queries (e.g., SQL) and leverage data modeling techniques to create highly tailored reports and gather detailed reporting information.
• Collaborate with staff members to ensure data is accurate, efficient, complete, and usable. Shadow program staff as necessary to learn appropriate workflow knowledge and contractual obligations of reporting.
• Monitor and audit operational workflows and data quality. Design and perform validation testing to verify deliverables adhere to the defined requirements and meet customer expectations. Implement corrective actions as needed.
• Maintain and support legacy systems within the environment, ensuring continuity and stability while transitioning to modern platforms.

• Lead and manage EHR-related projects, including implementations, optimizations, and regulatory initiatives.
• Develop project plans, timelines, and deliverables.
• Track risks, issues, and outcomes to ensure successful project delivery.
• Develop and deliver training related to EHR workflows, documentation, and system changes.
• Provide advanced support and escalation for system issues.
• Create and maintain system documentation, workflows, and user guides.
• Facilitate programmatic move from existing legacy systems to Credible EHR as directed by leadership. Coordinate internal and external stakeholder teams.

• Promote ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services for our staff and clients.
• Perform other duties as assigned.

Job Requirements:

• Education/Background: Minimum of a bachelor's degree or equivalent with at least four (4) years of relevant experience.
• Job Knowledge: Must have knowledge of proper syntax & application of predefined logic functions and relational databases and tables. Must have ability to write SQL queries and create reports using database tools such as BI or SAP Business Objects. Must possess a solid understanding of systems engineering concepts, test case development, and modeling techniques and methods. Must be fluent in Microsoft Office Applications.
• Specific Knowledge & Experience: Experience with Credible EHR or other EHR applications is highly desirable. Experience with social service program operations is also highly desirable.
• Soft Skills: Work and learn autonomously and with minimal direction. Strong emphasis on effectively collaborating with various teams. Must be willing to learn new skills including programmatic workflows, processes, and functions. Must have strong skills in organization, analytics, problem solving, strategic thinking, communication, attention to detail, and creative approaches to solutions.
• Working Conditions/Physical Demands: Extensive keyboard and data entry. Infrequent travel within the state may be required. Must be able to stoop, bend, squat, sit on floor and ambulate over uneven floor surfaces including stairs and steps. Must be able to visually and auditorily assess and interact with staff to ensure their needs are met. May lift up to 40 pounds. Standard work hours will apply; however, additional hours outside of the regular schedule may be necessary to meet deadlines, support projects, or address urgent priorities.
• Other requirements:
• Valid AZ driver's license, reliable transportation and ability to show proof of registration/insurance.
• You must be 21 years of age or older to drive on behalf of Catholic Charities.
• Level One fingerprint clearance or ability to obtain fingerprint clearance; must maintain clearance

Hybrid position, primarily work from home, with occasional in person meetings. Selected candidate must reside and work in Arizona.

The starting salary is $75,000 annually and may increase depending on experience.

Offering AMAZING benefits: Medical, Dental, Vision, Basic Life, Short-Term Disability, Vacation, Sick Time, 13 Paid Holidays, Flexible Spending Account (FSA), 403(b) + match, EAP and Pension Plan

We Value Diversity!

EEO

Our Guiding Principles:

Respect

Integrity

Accountability

Commitment

Quality

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