Job Description

General Summary of Position

MedStar Health is seeking a PRN Outpatient Pharmacy Technician. In this role, you will train and work at all four MedStar Hospital locations including MedStar Franklin Square, MedStar Union Memorial Hospital, MedStar Good Samaritan Hospital and MedStar Harbor Hospital.

The Outpatient Pharmacy Technician assists pharmacists in all areas of pharmacy operations including prescription preparation, sales transactions, customer service, purchasing and inventory maintenance. MedStar Pharmacy is committed to providing world-class compassionate care to every patient every time at every touch point. All associates are accountable for their role in meeting patient experience standards.

Primary Duties and Responsibilities

• Organizes prescription orders on the counter in order of priority; retrieves labels from the printer; arranges paperwork labels monographs and bags; uses appropriate stamps and notes; and retrieves stock from the shelf.
• Performs phone and face-to-face customer service functions such as: taking in refill requests, new prescriptions, calling doctors for refill authorizations and pre-authorizations. Troubleshoots patients' questions and concerns.
• Prepares prescriptions for dispensing: counts and verifies medication labels and vials appropriately and prioritizes waiters.
• Processes cash, check, credit card and payroll deduction transactions; secures appropriate signatures; ensures compliance with HIPAA requirements; prepares delivery tickets; reconciles delivery transactions; performs end of day register procedures; runs daily cash report and completes deposits as assigned.
• Processes refills and performs data entry of new prescriptions including demographics, insurance plans, and prescription information under the supervision of a pharmacist and according to policy; brings to the attention of a pharmacist any claims requiring overrides or interventions; troubleshoots insurance claim rejects; and follows up on problem prescriptions.
• Receives checks and puts away the daily order; returns medication to the shelf after filling; follows established inventory management procedures; participates in physical inventory process at intervals determined by management.
• Greets customers immediately either in person or within three rings via telephone; performs intake of refill requests and new prescriptions, gathers patient demographics and insurance information; clearly marks and prioritizes waiting customers. Monitors the waiting room by making sure they know who is waiting and whom they are waiting for.

Minimal Qualifications
Education

• High School Diploma or GED required

Experience

• 6 months pharmacy technician experience in a retail setting or equivalent training required

Licenses and Certifications

• Maryland Pharmacy Technician licensure or registration required upon hire
• National pharmacy technician licensure such as the PTCB or ExCPT required within six months of employment

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