Student Loan Management Advisor Job at Full Sail University, Winter Park, FL

TVlvM0JzSDNPTVJoWXYwaytXU09ZL28rQmc9PQ==
  • Full Sail University
  • Winter Park, FL

Job Description

Student Loan Management Advisor

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

The primary responsibility of the Student Loan Management Advisor is to contact active, graduate, and withdrawn students and explain available repayment options to assist with avoiding default on Federal Loans. This is an entry-level customer service position. This position is based on Full Sail University's campus in Winter Park, Florida and can be performed on a hybrid basis to work from home and from campus. Full Sail management reserves the right to end hybrid positions at any time and require employees to work from campus permanently.

Essential Duties and Responsibilities:
  • Be a Full Sail University ambassador embracing our unique educational model, while maintaining the highest level of integrity, professionalism, and customer service
  • Contact graduate and withdrawn students in danger of defaulting and explain available repayment options to assist with avoiding default
  • Counsel students on use of National Student Loan Database System to track loan history, lenders and services
  • Complete In-School Deferment Requests
  • Interacts with other University departments such as the Financial Aid Team, Registrar's Office, Student Services, and Career Development to resolve issues to achieve daily goals
  • Support the preparation of student records for annual audit
  • Provide recommendations to Management regarding policy and procedures
  • Make best use of debt management tools and reporting
  • Complete special projects as assigned
  • Serve as a lifelong resource to students needing assistance with loan repayment
  • Other tasks as required
Other Responsibilities:
  • Adhere to the policies and procedures of Full Sail University
  • Maintain strict confidentiality of company and personnel information
  • Demonstrate a strong commitment to the mission and values of the organization
  • Adhere to company attendance standards
  • Perform other duties as assigned
Supervisory Responsibilities:
  • No
Competencies:
  • Detailed-oriented
  • Ability to interact with students and staff in fast-paced environment
  • A friendly, professional demeanor, verbal and written communication skills, as well as proven excellence in customer service are essential
  • Ability to multitask and communicate effectively, using critical thinking and analysis skills
Education and/or Experience:
  • Bachelor's Degree or an equivalent combination of education and experience preferred, but not required
  • Customer service experience preferred
Computer/Equipment Skills:
  • Proficient in Windows and Microsoft Office (Word, Excel, Outlook and PowerPoint) and comfortable with technology
Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds. This position requires sitting for long periods of time at a workstation and computer. Must be able to maintain a flexible schedule and work a 40 hour work week that may include some overtime, nights, and weekends.

Full Sail is an Equal Opportunity Employer.

Job Tags

Work experience placement, Work at office, Flexible hours, Night shift, Weekend work

Similar Jobs

Medicus Healthcare Solutions

Locum Nurse Practitioner (NP) - Emergency Medicine in North Carolina Job at Medicus Healthcare Solutions

 ...heritage, and attend live performances at a local theater. If you are interested in this opening, please apply to learn more. ERM - 69942 Benefits Work with a dedicated recruiter invested in your success. Gain access to leading hospitals and healthcare facilities... 

Alyeska Resort

Executive Housekeeper Job at Alyeska Resort

 ...ResponsibilitiesAssist in the management and supervision of housekeeping operations to ensure superior service and standards.Recruit,...  ...arrivals, VIP guests, special events, and overall operational execution throughout the resort.Assist in the development and... 

Affordable Language Services

Khmer Interpreters Needed in Maine Job at Affordable Language Services

 ...Language Partners In Portland Maine Hiring Professional Interpreters Services: Onsite Video Remote Interpreting (VRI) Over the Phone Interpreting (OPI) Interpreter will provide interpretation in different fields such as education, medical, social services, legal, court... 

Uniontown Hospital

Operating Room Assistant Job at Uniontown Hospital

 ...the provision of patient care and daily operation of the Surgical Suite in accordance with...  ...EXPERIENCE: 1. One (1) year nursing case assistant experience. CORE DUTIES AND...  ...Cost Center: 72 UNTWN Nursing Operating Room Address: 500 W Berkeley Street Uniontown... 

Hire Talent

Scrum Master Job at Hire Talent

 ...Scrum Master Applies agile development processes and scrum principles to enable the assigned team to achieve their self-determined objectives to meet the needs of the product owner, and the technical leader. Facilitates the team in achieving their objectives relative...