Job Description
POSITION DETAILS Brooklyn College is soliciting applications for a Student Success Coach (Academic Advisor). Reporting to the Associate Director of Student Success, the Student Success Coach will work to fill in the grey areas between what is offered by Admissions counselors, Academic Advisors, Degree Audit staff, and Enrollment Specialists. This work will run parallel to existing offerings, but will be more directed and centered on assisting identified at-risk populations. Student Success Coaches will run campaigns to support specific student groups to allow for a more cohort-based model than currently exists in most student support areas. Student Success Coaches will be proactive rather than reactive by reaching out to identified groups to offer solutions and to remove obstacles and impediments possibly before students are aware an issue even exists. By utilizing a coordinated approach with specific benchmarks, Student Success Coaches will be able to support students in a comprehensive, holistic manner.
In addition to the CUNY Title Overview, the duties of the Student Success Coach will include but are not limited to the following:
- Connect students to appropriate resources to resolve barriers to persistence utilizing a "Hands-on Hand-off" method.
- Support students, in collaboration with faculty and staff, to promote the planning of intentional academic pathways.
- Facilitate virtual and in-person one-on-one coaching sessions utilizing all advising and coaching tools. Perform "Transcript Diagnostics", and "Schedule Forecasts".
- Provide proactive outreach to students regarding college procedures and policies, including enrollment, advising, and academic standing.
- Support prospective students by attending and/or hosting bridge advisement events.
- Offer programs focused on academic success and persistence. Develop and conduct "Academic Mindfulness" seminars and others in order to improve student engagement and academic preparedness.
- Utilize EAB Navigate to run progress reports, enrollment and appointment campaigns, and timely nudges.
- Liaison to students submitting petitions, applying for readmission, and those who are academically at-risk.
- Utilize advising technologies such as DegreeWorks, CUNYfirst, Schedule Builder, e-notes, Navigate, Transfer Explorer, and other emerging software to provide support and to monitor students' academic progress toward degree completion. Perform routine scribing updates for DegreeWorks.
- Answer questions by email, phone, or video chat, from students, faculty, or administrators regarding degree requirements, academic regulations, and various other academic support services.
- Design and implement targeted communication to support various coaching initiatives, prepare enrollment, retention, and assessment reports.
- Participate in staff development programs, such as conferences, workshops, and staff meetings.
- Occasionally work evening and/or weekend hours
QUALIFICATIONS Bachelor's Degree required.
Preferred Qualifications - One year experience working in Higher Education areas of support.
- Knowledge of national best practices in academic advisement, academic momentum, student success, coaching, and retention.
- Knowledge and experience utilizing advising systems, including e-advising systems such as DegreeWorks.
- Proficiency in Microsoft Office Suite programs (Word, Excel, PowerPoint, Outlook, etc.)
- Experience working with a diverse student population.
- Strong interpersonal/human relations skills.
- Excellent written and public speaking skills.
- Ability to maintain confidentiality.
- Ability to work a flexible schedule, including some evening and weekend hours.
CUNY TITLE OVERVIEW Provides academic counseling and planning services to a diverse student population.
- Assists students with clarifying values and goals; counsels students regarding educational options, requirements, policies and procedures.
- Offers academic and personal support to guide students through the course selection process
- Provides students with effective and timely referral to other college and external support services
- Monitors and evaluates students' educational progress by conducting academic progress audits
- Establishes and maintains student files, databases and records; prepares activity reports and analyses
- May specialize in providing advice on specific programs or to specific student groups
- Performs related duties as assigned.
Job Title Name: Academic Advisor
CUNY TITLE Assistant to HEO
FLSA Exempt
COMPENSATION AND BENEFITS $52,426 - $56,720;
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
HOW TO APPLY From our job posting system, select "Apply Now", create or log in to a user account, and provide the requested information. If you are viewing this posting form outside our system, please visit .
Applicants should provide a cover letter and resume in .doc or .pdf format.
CLOSING DATE May 28, 2026
JOB SEARCH CATEGORY CUNY Job Posting: Managerial/Professional
EQUAL EMPLOYMENT OPPORTUNITY CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job Tags
Work at office, Flexible hours, Afternoon shift