Technical Support Specialist Job at EarthCam, Upper Saddle River, NJ

Tm8wM0NNbjdOY0JxYWZFcS8yeVBaL2d6RFE9PQ==
  • EarthCam
  • Upper Saddle River, NJ

Job Description

Who We Are

EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites—anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide.

Our platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley.

We’re a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users.

Job Description

EarthCam is seeking an Entry-Level Technical Support Specialist to support and maintain camera-based and IP video systems. This role focuses on diagnosing technical issues, assisting with system functionality, and providing structured technical guidance to customers, partners, and internal teams.

The position offers hands-on exposure to hardware, software, and networking concepts, serving as a foundational role for individuals beginning a career in technical support, systems operations, or IT services.

Responsibilities

  • Provide Level 1 technical support for camera-based and IP video systems
  • Assist with troubleshooting hardware, software, and basic network connectivity issues
  • Respond to technical inquiries and document issues using ticketing systems
  • Gather and analyze information to identify symptoms and potential root causes
  • Follow established troubleshooting procedures and escalation paths
  • Guide users to appropriate documentation, knowledge base articles, and digital resources
  • Support system setup, configuration, and basic diagnostics under guidance
  • Maintain accurate records of technical issues, actions taken, and resolutions
  • Participate in training to build knowledge of products, systems, and support standards

Requirements

Who You Are

  • Interested in building a career in technical support or IT
  • Comfortable learning new technologies and following structured processes
  • Able to explain technical concepts clearly to non-technical users
  • Detail-oriented, organized, and dependable
  • Calm and professional when working through technical problems
  • Collaborative team player with a strong service mindset
  • Able to work independently while knowing when to escalate issues

Qualifications

  • 0–1 year of technical support, help desk, or related experience (internships, coursework, or projects welcome)
  • Associate’s degree, technical certification, or relevant coursework in IT, Networking, Computer Science, or a related field preferred
  • Basic understanding of computer hardware and operating systems and networking fundamentals (IP addressing, connectivity, basic TCP/IP)
  • Interest or exposure to IP cameras, CCTV, or video systems is a plus
  • Willingness to learn enterprise-level systems and support tools

Benefits

What We Offer

At EarthCam, we believe great work starts with feeling supported, valued, and inspired. We offer a competitive compensation package and a people-first environment where innovation, growth, and collaboration thrive.

Our benefits include:

  • Pay starting at $21+/Hour and performance-based bonuses
  • 100% company-paid health insurance (single coverage)
  • Dental and Vision insurance
  • 401(k) plan with generous company matching
  • Paid time off plus paid holidays
  • Complimentary breakfasts, lunches, and snacks
  • Team events, BBQs, and our annual company Olympics

We’re proud to foster an energetic, entrepreneurial workplace where your ideas matter and your career can grow.

Recruitment Fraud Disclaimer

EarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here.

Job Tags

Internship, Worldwide

Similar Jobs

PARK Senior Villas La Canada

Director of Health & Wellness Job at PARK Senior Villas La Canada

 ...The Director of Health & Wellness will work directly with the General Manager to provide supervision to our care department, medication management, and works as the connection between families, providers, and care initiatives. We are looking for a candidate that has the... 

HOSD.org/211sandiego.

Volunteer Engagement Coordinator — Community Dinner Service Job at HOSD.org/211sandiego.

A local community organization is seeking a Volunteer Engagement Coordinator to oversee meal service volunteers. No prior experience is necessary, but candidates should be comfortable working in a team and interacting with guests respectfully. Responsibilities include... 

Aptiv PLC

System Modeling & Integration Engineer Job at Aptiv PLC

 ...ADAS Algorithm Integration Engineer (IC Role) Why join Aptiv? You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world's leading automotive brands. See your work come... 

Chatham Hills Subacute Care Center

Dishwasher/Dietary Aide Job at Chatham Hills Subacute Care Center

Dishwasher/Dietary Aide NOW OFFERING DAILY PAY! Job Description: ~ Assist in dietary cleaning function Shifts: ~ Part- Time (3pm-7pm week day & 6am-2pm every other weekend) Chatham Hills Subacute Care Center is an Equal Opportunity Employer

Cool Transports & Merit Oil

Hazmat Fuel Tanker Wet Hose Driver SD Job at Cool Transports & Merit Oil

 ...We are looking for safe and courteous Class A truck drivers with a minimum of 2 years of tanker experience. We offer competitive pay, good benefits and...  ...possible Find ways to conserve resources, including fuel, to benefit the business Serve as a brand advocate and...