Job Description

Position Summary 40 scheduled hours per week. This position greets patients upon their arrival. Duties include check‑in, check‑out, scheduling appointments, ensuring insurance is verified and referrals are obtained, ensuring appropriate registration information is entered correctly and in a timely manner. Assists with maintaining patient flow in a fast‑paced clinical office. Primary Duties & Responsibilities Responsible for greeting, registering and checking in new, return and walk‑in patients. Will also check‑out and schedule appointments. Updates and verifies patient insurance, referrals and demographic information in EPIC as needed. Collects copays, self‑pay payments and fees for services as needed. Balances cash drawer daily. Serves as back up for other staff during peak times, vacations and illnesses. Travel to other locations may be required. Maintains familiarity with insurance companies and their requirements. Adheres to HIPAA regulations and all Orthopedic/front desk policies. Performs other duties as assigned. Working Conditions Normal office environment. Patient care setting. Physical Effort Typically sitting at desk or table. Repetitive wrist, hand or finger movement. Equipment Office equipment. Education High school diploma or equivalent high school certification or combination of education and/or experience. Certifications / Professional Licenses Basic Life Support – American Heart Association, Basic Life Support – American Red Cross. Work Experience Billing Systems And Third‑Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years). Skills Not Applicable Driver's License A driver's license is not required for this position. More About This Job Basic Life Support certification must be obtained within one month of hire date. Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). Preferred Qualifications No additional education unless stated elsewhere in the job posting. No additional Certifications No additional certification/professional licenses unless stated elsewhere in the job posting. No additional Work Experience No additional work experience unless stated elsewhere in the job posting. Skills Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Professional Etiquette, Scheduling, Team Collaboration Grade

C06-H

Salary Range $17.34 – $25.40 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314‑935‑1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre‑Employment Screening All external candidates receiving an offer for employment will be required to submit to pre‑employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U‑Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) retirement savings plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate‑level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. #J-18808-Ljbffr Washington University in St. Louis

Job Tags

Hourly pay, Work experience placement, Work at office

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